MKH Digital Solutions — Header
MKH Digital Solutions — FAQ
FAQ

Everything you need to know before working with us.

Straight answers on pricing, contracts, process, and results — no sales fluff.

Month-to-Month
No Long-Term Contracts
Results-Based Engagement
Cancel Anytime
General
What does MKH Digital Solutions do?+

We help local service businesses — especially cleaning companies — rank higher on Google, Google Maps and AI search, and turn that visibility into booked jobs through SEO, Local SEO, AI Visibility Optimization, social media marketing and website design.

Which industries do you specialize in?+

Cleaning companies (residential, commercial, carpet, and specialty cleaning) are our core focus, but we also work with other local service businesses that compete on Google Maps and organic search.

What countries do you serve?+

Primarily the USA, UK and Canada, though we work with English-speaking local businesses worldwide. We're a remote-first agency headquartered in Bangladesh.

Do I need to switch agencies or fire my current provider first?+

No — we can start with a free audit alongside your current setup, so you can compare results before making any changes.

Pricing & Contracts
Do I have to sign a long-term contract?+

No. We work month-to-month with no lock-in contracts. You stay because the results are working, not because you're bound by a agreement.

How is pricing structured?+

We work on a results-based, month-to-month engagement model — your investment is tied to the work delivered and the outcomes tracked each month, not a rigid annual package.

What happens if I'm not happy with results?+

You can pause or cancel at the end of any month — no penalties, no exit fees. We'd rather earn your business every month than lock you in.

Do you require a deposit or upfront payment?+

Terms are confirmed during your strategy call based on the scope of work — ask your strategist for current payment terms.

What payment methods do you accept?+

We support international payment options for USA, UK and Canada-based clients — bank transfer, PayPal or Wise. Confirm the exact method with your strategist during onboarding.

Is there a refund policy?+

Because we bill month-to-month for work already completed, refunds are handled case-by-case — ask your strategist for full terms before starting.

Process & Communication
How often will I hear from my strategist?+

You'll get a monthly performance report plus ongoing WhatsApp/email access for quick questions — no waiting weeks for an update.

What tools do you use for reporting?+

Plain-language monthly reports covering rankings, traffic, calls and leads — built from Google Search Console, Google Business Profile Insights and analytics data.

How do you handle time zone differences?+

We offer 24-hour availability and flexible scheduling so USA, UK and Canada clients are never waiting long for a reply.

Can I speak with my strategist directly?+

Yes — you get direct WhatsApp and email access to your strategist, not a generic support inbox.

Results & Reporting
How long until I see results?+

Most local service businesses see measurable ranking movement within 60–90 days, with stronger gains by month 4–6 as authority builds.

What metrics do you report on?+

Keyword rankings, organic traffic, Google Maps visibility, calls, direction requests and website leads — the metrics that actually tie to booked jobs.

Do you guarantee rankings?+

No ethical agency can guarantee a specific rank — Google's algorithm isn't something any agency controls. What we do guarantee is a transparent, data-driven process and monthly visibility into progress.

Data & Security
Will you need access to my Google Business Profile or website?+

Yes, typically as a Manager/Admin user on your GBP and either admin or limited access to your website — access can be revoked by you at any time.

Is my business data kept confidential?+

Yes — your account access, strategy and performance data are kept confidential and are never shared with other clients or third parties.

STILL HAVE QUESTIONS?

Let's talk it through.

No pressure, no contracts — just a straight conversation about whether we're a fit.